FAQs

1. How do I open an account at Amica?

Visit any branch with your original ID and photocopy and a copy of your KRA pin.

2. How much is the minimum amount I can invest?

There is no minimum amount you can invest.

3. How can I access my account balance?

Dial *298# input your pin and select from menu option 1 my account then select check account balance.

4. How can I get my statement online?

Statements can be acquired by visiting the nearest branch or by mobile banking through *298# select option 1 my account then account statement.

5. What are your Investment products?
  1. Investa deposit account
  2. Fixed Deposit account
  3. Treasure account
  4. Amica Ventures
6. I have blocked my pin, can I reset it and how?

Yes. You’ll visit the nearest branch for pin reset.

7. How do I get my Mobile pin?

Visit the nearest branch and register for mobile banking and get your Amicash mobile pin instantly.

8. What is the maximum I can withdrawal?

Withdrawal limit depends on balance in account.

9. How do I transfer money from my Amica account to Mpesa?
  • Be registered on Mobile Banking.
  • Dial *298# input pin, select option 3 Mpesa transfer to own mobile number input amount then okay.
10. What is the minimum account balance required to open an account?

No registration fee

11. How do I locate a branch?
12. What do I need to get a loan?
  • To be a full member
  • Active account minimum period for 3 months
  • Open an investment deposit account
13. How does one deposit money to Amican account.
  1. Visit the nearest branch
  2. Paybill
    • Go to your M-PESA menu 
    • Select Lipa na M-PESA
    • Enter PayBill number 162180
    • Enter Amican account number, enter the amount, and your M-PESA PIN and confirm to send money.      
  3. Amicash mobile
  • Dial *298#
  • Enter your PIN
  • On the menu select option 3 Mpesa Transfer
  • Select option 2 Mpesa Deposit
  • Enter amount you wish to deposit

4. Amicash agent

5. Merchant settlement (Till)

14. Which are our contact platforms?
P.O Box:

816-10200, Murang’a

Phone:

0729333444 for member support

0701333222 for Amicash agents’ support

Email: 

hello@amicacs.co.ke

customercare@amicacs.co.ke

Website: www.amicacs.co.ke
SMS Chat:  20298
Facebook: Amica Savings & Credit
Twitter:  @amicacs
Instagram:  amica_savings_credit
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LinkedIn: Amica Savings ~ Credit